Warranty Terms
1. General
1.1 This warranty policy applies to all products sold by LabelKoning.
1.2 This policy does not affect the statutory rights of consumers under Dutch and European consumer law.
1.3 By making a purchase at LabelKoning, the customer agrees to this warranty policy.
2. Statutory warranty
2.1 All products are covered by the statutory warranty as stipulated in Article 7:17 of the Dutch Civil Code.
2.2 This means that a product must meet the reasonable expectations that the consumer may have of it.
2.3 If a product does not comply with the agreement, the consumer is entitled to free repair or replacement within a reasonable period.
3. Standard manufacturer's warranty
3.1 Label printers are covered by a standard warranty period of 12 months from the date of delivery.
3.2 The warranty covers manufacturing defects and technical malfunctions under normal use.
3.3 The warranty applies exclusively to the original purchaser.
4. Extended warranty (if offered as an upsell)
4.1 If the customer has purchased an extended warranty, the warranty period is extended by the agreed term (e.g., 24 months in total).
4.2 The extended warranty provides coverage for:
- Technical defects
- Internal electronic malfunctions
- Print mechanism under normal use
4.3 The extended warranty does not cover damage caused by:
- Drops or impacts
- Water damage or moisture
- Improper use
- Use of unsuitable accessories
- Intentional damage
4.4 The extended warranty is non-transferable and is linked to the original order number.
5. Warranty exclusions
Warranty expires if:
- The product has been opened or modified by third parties
- Non-compatible accessories have been used
- Damage has arisen due to improper use
- Serial numbers have been removed or rendered illegible
Normal wear and tear of parts is not covered by the warranty.
6. Warranty claim procedure
6.1 Customers must submit a warranty claim via the contact page or by email.
6.2 Always include:
- Order number
- Clear description of the problem
- Photos or videos of the defect
6.3 LabelKoning will assess the claim within 5 working days.
6.4 If the claim is approved, the product will be repaired or replaced.
6.5 If repair or replacement is not possible, an appropriate solution may be offered.
7. Shipping for warranty
7.1 If the defect falls within the warranty period, return shipping costs within the Netherlands are for the account of LabelKoning.
7.2 In the case of unfounded claims, investigation costs may be charged.
8. Limitation of liability
8.1 LabelKoning is not liable for indirect damage, consequential damage, loss of profit, or business interruption.
8.2 Liability is limited to the purchase price of the relevant product.
9. Changes
9.1 LabelKoning reserves the right to modify this warranty policy.
9.2 The current version can always be found at www.labelkoning.nl